When I talk to people on the phone and it relates in some way to customer service, I typically take notes on the call. Things like, who I talked to and what they told me. Oftentimes (but not always) I will also note the time and date, in case I need that information in the future.
Well, almost two years ago I had a conversation with someone. I remembered what they told me but not who I spoke with. I wasn't sure if I had made note of who I had talked to. I had talked to a number of people during this time and knew I had taken notes on a lot of the calls but wasn't sure I had in this particular instance.
Several months ago I reached out to this "business" to follow up. I was stonewalled on the call so finding out if I had noted the name of who I spoke to became all the more important. Periodically I would do a search for it but always came up short. It was frustrating because there was other information from the notebook I wanted to find as well.
Yesterday I was on a mission to find this notebook that may - or may not - have the information I needed. I was like a tornado, leaving messes wherever I looked and getting more and more frustrated when I wasn't finding it.
Lately, I've been working with two notebooks - a large (or normal size) one and a small (9.5x6 inch) one. On a lark, I decided to see if it was possible that the notes were in the large notebook because I would've bet everything I had that the notes were in a large notebook. The notes I had taken at the time were at the back of a notebook, so I started there. In the large notebook I did find notes that I had taken around that time but not what I needed - and not all of what I knew I had taken notes on.
I was at the point where I was convinced I had thrown out he notebook by mistake when I decided to look at the smaller notebook - convinced I wouldn't find anything and . . . there was the information I needed! It's been within arms length this whole time and actually been used with some regularity! Hiding in plain sight!
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