So, a short while ago my phone rang. It's earlier than I like to get calls in the morning but I didn't even notice that part of it when the call came in. I just thought about how it was interrupting what I was doing - which was packing.
I see the caller ID and I suspect it's the doctor's office, but I answer it anyway.
They start the call by saying who they are and who they are with. Then they say they are looking for me. I let them know they reached me and then they did something that did not sit well with me - at all. They asked me to prove it was me!
I said, "You called me!" As I was hanging up the phone (I wasn't in the mood to deal with people who call me and expect me to prove it's me!), I heard them saying something which I assume was them explaining why I would have to prove my identity to someone that called me. It was several minutes before they tried calling me again, and I chose that time to not pick up at all. They haven't tried again.
Here's the thing though, anyone who would be at my house and picking up my phone would be able to answer the questions the caller would ask. Not to mention, identifying what they're calling about before saying who they are calling, defeats the purpose of having the person prove who they are because the "privacy" issue has already been breached. It's ridiculous.
Having said all that, I think they want to move a follow up appointment I have scheduled for a few weeks from now. It's been on the calendar for six months and they called a few weeks ago to move it but only offered one date and time, which I couldn't do. I mean, if the doctor has a conflict, that doesn't change, just because the patient can't move to a specific date and time - and my appointment hasn't changed.
Anyway, the whole thing annoyed me because who calls someone and then demands they prove they are who they say they are? How do I know the caller is who they say they are?
I'm wondering, has anyone else ever experienced this before and, if so, how did you handle it?
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